Why Mobile Apps are Occupying an Integral Part of Healthcare Services in the Middle East?

Highlights

• Patients in the Middle East often face difficulties navigating a complex healthcare landscape with multiple service providers

• Mobile apps that integrate different stakeholders on a single platform are essential for improving healthcare accessibility

• The apps aggregate diverse services such as hospitals, clinics, caregivers, insurers, pharmacies along with features to schedule appointments and tele-consultations

The healthcare and wellness sector in the Middle East are made up of a diverse range of service providers. For patients, navigating this landscape can be overwhelming due to the numerous stakeholders involved. Patients are often harried with form fillings along with operational requirements when the top priority needs to be quick access to quality healthcare. Seeking medical assistance involves navigating a complex network that includes hospitals, clinics, diagnostic centers, government agencies, pharmacies, insurance companies, and consultants.

An app to simplify the process

Patients and healthcare providers are increasingly calling for a mobile app that integrates different services and automates low-value activities. Medad Holding in the UAE has come up with an innovative tool – Boom Health – to bring all healthcare services under a single platform. The tool makes it possible to integrate home healthcare services with personalised therapies. A vital need of such apps is compliance with data privacy regulations and encryption measures to guard against potential cyber attacks. The Boom Health app satisfies the requirement on both counts.

Boom Health provide patients with convenient access to high-quality medical services and streamline healthcare providers’ operations, driven by the growing demand for personalised home healthcare services. The app offers all-in-one digital experience for home healthcare coordination built on a foundation of robust data privacy and security features. The app aggregates top healthcare services at competitive prices. The features include virtual consultations, in-home caretaker visits, appointment scheduling, medical equipment supplies, plus non-emergency transport, providing users with unparalleled convenience.

A one-stop shop for all services

The app serves as an aggregator of premier healthcare service providers in the UAE. The rates are lower than conventional services as overheads-related to brick-and-mortar facilities are deducted from the final price. A mobile app also needs to be a comprehensive one-stop-shop by facilitating tele-consultation features. Boom Health offers patients the option to arrange virtual consultation sessions with preferred healthcare providers. The app lets users book slots for caretaker visits to the patient’s home. A flexible appointment scheduler further enhance immersive experience.

Convenience is the key

Such scalable mobile apps provide convenience with add-ons such as transportation and delivery of medicines as well as supplies. In contrast, traditional model requires the patient to first search for a reputed practitioner and then schedule an appointment. A patient may have to wait for several hours or even a few days before a medical practitioner is available. The wait time does not end here as diagnostics may require additional hassles. The situation gets even more difficult if the patient belongs to the pediatric, geriatric, maternal or post-operative category with special needs.

Mobile apps such as Boom Health address this issue by offering diagnostic services such as blood tests ranging from regular vitamin profiling to complex DNA ones being conducted from the comforts of the patient’s home.

In addition, strategic partnerships with hotels, charities, elderly homes, and loyalty programs further enhance the ability to provide holistic care. It ensures customers to receive the support required throughout the health journey. The approach ensures that patients together with families can avail of hotels, retirement homes and quick financing services.

The end result is unparalleled accessibility to all services with optimisation of time as well as resources.